Posted on Mar 15

Site Reliability Engineerfulltime

Cognigy

Category

DevOps / Sysadmin

Regions

Germany

Skills

AWS Azure Docker GoLang Google Cloud Java JavaScript Jenkins PostgreSQL Python Ruby Kubernetes Terraform Apache Kafka Cassandra Perl

Timezones

CET (UTC +1)

We are a market leader in Conversational AI, powers up enterprise contact centers to exceed customer expectations, improve agent satisfaction and rapidly respond to market changes. The Cognigy.AI platform enables next-generation customer service, with a suite of solutions including Conversational IVR, Smart Self-Service, and Agent + Assist. Cognigy.AI gives the enterprise what it needs to deliver always-on, personalized service experiences at scale, on both voice and chat.

Our skilled #CognigyCrew are the people behind our cutting-edge technology and we are now looking for more talented people to join our global team.

Remote, North Rhine-Westphalia, Düsseldorf, Germany

Why you’ll love working at Cognigy: our promise to you

We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.

We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts: Team, Trust, Transparency, Technology.

About the role

Job Location: Düsseldorf, or remote in Germany

Would you like to become a part of Cognigy, one of the top 20 start-ups in Germany, and actively shape our rapid company growth together with us?

Then we are looking for exactly you for this position - keep reading!

Your mission

Automating provisioning processes of Kubernetes clusters as well as our microservices based software application Cognigy.AI
Monitoring product installations and our infrastructure to guarantee the stability of our SaaS product offerings
Helping our engineering teams to automate reoccurring procedures to increase efficiency and reduce costs
Providing guidance to other DevOps engineers
Holistic approach: As part of an agile development team, you will be involved in all phases of software engineering - from inception to coding, testing, delivery, and operation. You enable a high degree of automation on every level
Performance mindset: Your mission will be to increase productivity of development teams by focusing on the cross-functional aspects like observability, scalability, availability, maintainability, reliability, etc, while always keeping the customer in mind. In doing so, you will also be leading postmortems after major incidents.
Continuous learning: You are willing to continuously develop yourself, eager to share your knowledge and take over responsibility, and have fun doing so
Customer feedback: As part of the team you constantly seek out feedback from users while developing new features and always keep the code base deployable to production

Requirements

Several years of experience in Kubernetes and running containers in production, including building Kubernetes clusters from the ground up
Being available in case of emergencies is not a problem for you
Experience in running distributed systems like databases
Good networking knowledge: Like VPC, Subnets, Internet Gateways
Multiple years of experience with CI/CD systems like Jenkins – you love to automate whenever you can
Experience with automation tools: Terraform, Helm and Flux
Excellent communication skills in English, ideally also in German – we have many German customers who might need help with DevOps related questions
Availability for on-call rotation regularly (approx. 1 week per month with 24/7 availability)

Desirable skills and experiences

Knowledge in auto-scaling infrastructure by leveraging tools like the Horizontal Pod Autoscaler or the Cluster Autoscaler
You have used products like AWS EKS, Azure AKS or Google GKE – the managed Kubernetes services from leading cloud providers
You can use “the force” to proactively scale our infrastructure
You have expertise in coding with one or more of the following languages: Golang, Python, Ruby, JavaScript, Java or Perl.
You have also experience with cloud platforms (e.g. Google Cloud Platform, Amazon Web Services, Microsoft Azure).
You are familar with topics like Docker, Kubernetes, Elasticsearch, Cassandra, Postgres, Kafka, Jenkings, Gitlab
Basic knowledge of monitoring and experience with Datadog, Prometheus, Grafana, ELK-Stack or similar tools
Expertise around web security and networking
Your mindset: You have a systematic problem-solving approach, coupled with a strong sense of ownership and drive.
You have experience in dealing with difficult situations and you can make, when necessary, decisions with a sense of urgency
Last but not least: You want to work in an international, dynamic and highly motivated team and want to contribute the development of Cognigy.AI

Benefits

Life at Cognigy: what we offer you

We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include:

Attractive and performance-oriented salary
Discretionary virtual stock options plan, so you can benefit from the company’s success
Unique opportunity to help build and shape the company, with little hierarchy
Flexible and remote working options
Colleague recognition, reward and celebration events
Global Employee Assistance Program
ClassPass membership, giving you access to a variety of fitness and wellness experiences
Ongoing learning and development opportunities, including LinkedIn Learning

About Cognigy

Cognigy, a market leader in Conversational AI, powers up enterprise contact centers to exceed customer expectations, improve agent satisfaction and rapidly respond to market changes. The Cognigy.AI platform enables next-generation customer service, with a suite of solutions including Conversational IVR, Smart Self-Service, and Agent + Assist. Cognigy.AI gives the enterprise what it needs to deliver always-on, personalized service experiences at scale, on both voice and chat.

Cognigy is recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, as well as the IDC MarketScape for worldwide General-Purpose Conversational AI Platforms 2021. Founded in 2016, Cognigy has been and continues to be one of the fastest-growing tech companies in Europe.

Our skilled #CognigyCrew are the people behind our cutting-edge technology and we are now looking for more talented people to join our global team.

We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.

We do this by challenging each other to succeed and enabling everyone to do our best work.
Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always!